We want you to feel confident shopping with KinetiSort. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be clean and free from damage, stains, or signs of use
- Include its original packaging and accessories, when applicable
- Be accompanied by your order information
How to Start a Return
To request a return, please contact us with:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos, if applicable
Please do not send an item back before receiving return instructions from our customer service team.
Return Shipping
For returns due to a change of mind, incorrect purchase, or other reasons not caused by a product issue, the customer may be responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed, KinetiSort will work with you on an appropriate resolution, which may include a replacement, refund, or return shipping assistance.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or a defective/damaged product.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photos of the item and packaging so we can review the issue and provide the best solution.
Exchanges
We currently do not offer direct exchanges.
If you need a different product or variation, please contact us and we will help determine the best available option.
Final Sale Items
Items marked as Final Sale are not eligible for return or refund unless they arrive damaged or defective.
Contact Us
For return or refund questions, please contact: Email
KinetiSort